{
  "case_id": "YAMATO-2026",
  "title": "Yamato Transport — Delivery Correspondence and Evidence Preservation Record",
  "path": "/records/yamato2026/",
  "summary": [
    "The customer records repeated requests for non-face-to-face receipt or parcel drop-off where possible.",
    "According to the customer, intercom calls and in-person receipt requests continued after those preferences were communicated.",
    "The correspondence records are said to include serious characterizations by Yamato, including rough conduct, throwing an item, intimidating conduct, and conduct threatening employee safety.",
    "The customer requested objective evidence, decision-maker identification, and clarification of the basis for those characterizations.",
    "Yamato is recorded as treating its June 9, 2026 response as the company response and later declining further individual replies.",
    "A proposed in-person meeting was withdrawn or withheld after the customer requested attendee identification, agenda, recording or minutes, third-party attendance, and clarification of objective evidence."
  ],
  "no_legal_conclusion": true,
  "correction_path": "/correction/"
}